Frequently Asked Questions
IS THERE A TIMING FOR SHUTTLE BUS SERVICE?
Shuttle bus timings varies in different car parks but it should not be more than 20 mins. Please check more info section on the car park you are choosing.
CAN I BOOK OR DISCUSS MY BOOKING OVER THE PHONE?
Yes you can, our customer service team is glad to answer any queries and make a booking for you.
I CAN'T PRINT MY BOOKING CONFIRMATION?
Please make a note of your booking reference, telephone number for car park and directions for the car park or if you are a smart phone user you can show the booking confirmation to the car park representative on your arrival.
WHICH NUMBER SHOULD I CALL TO INFORM, I AM 15 MINUTES AWAY?
Check your booking confirmation for arrival procedure and the car park telephone number. Airport Parking Essentials is a booking agent and will not be meeting you on the airport meeting point.
HOW CAN I CHANGE MY BOOKING DETAILS?
you can change dates(Except Saver/Non-Flexible products), timings, flight number, vehicle details during office hours on 03301132120 or email us at email@example.com where our customer services team will be happy to assist you.
WHAT HAPPENS IF MY FLIGHT IS DELAYED / EARLY?
Our car parks keep track of any changes in the flight schedule, you don't need to worry if you arrive before mid-night. If you arrive after mid-night, there is £10 charge payable to the car park directly. If you are arriving earlier than expected, please contact the car park to arrange your vehicle to be ready for collection. Any part stays would still be charged the full booking price.
WHAT TIME SHOULD I ARRIVE AT THE CAR PARK OR MEETING AREA?
Normally between 2-3 hours before your flight departure. For domestic flights, we suggest 2 hours and for international flights 3 hours.
I HAVE LOST MY BOOKING CONFIRMATION?
You can call our customer support team on 03301132120 or email us at firstname.lastname@example.org and we can help to generate a copy of your booking confirmation.
WHY A WEEK CALCULATED AS 8 DAYS AND TWO WEEKS AS 15 DAYS?
This is based on how the car parks calculate their prices. Our system calculates your departure or arrival date as a one day (Midnight till Midnight)
HOW DO I MAKE A COMPLAINT?
Our team is focused about customer complaints. You can email us on email@example.com, you will receive a response within 7 working days. Airport Parking Essentials is a booking agent, we will not be responsible for any complaints regarding damages or car park service itself. We always try to emphasis our car parks to provide best service to our customers and minimise the negligence. We suggest all our customers to make sure they check their vehicle before leaving the car park or upon collection at meeting area.
WHAT IS THE DIFFERENCE BETWEEN MEET & GREET AND PARK AND RIDE?
Meet & Greet/ Valet Parking: When you arrive at the parking facility, you leave your vehicle with staff at the entrance and it will be parked for you. The location will keep your keys in their lockbox.
Park And Ride: When you arrive at the parking facility, you will park your vehicle yourself and use shuttle service at airport.